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Refund Policy

We love every products we sell and hope you love them as well. We ship out every item after inspection.

We accept the requests for exchange for any damaged or defective item(s) within 3 days of receipt of goods. We do not accept any other personal reason(s) for exchange or refund. Please inspect the item(s) upon arrival. If you find the item(s) is damaged or defected, please notify us as soon as possible at info@petitzakkaya.com or facebook or instagram.  

All damaged or defective items must be returned in its original condition upon delivery, within 7 days of its arrival. Shipping costs and custom duties (where applicable) are non-refundable in the case of return for exchange, and return shipping costs are at customers' cost.

Refund is only applicable when the item is out of stock.

petit zakkaya reserves the right to refuse an exchange.

 

每件貨品寄出前本店都會嚴格檢查,除了有明顯的破損外,其他原因或個人情況,將不作任何退換貨安排。

如發現有明顯嚴重的破損,客人可於收貨日起計三天內提出換貨申請,可透過不同途徑聯絡我們,包括facebook、instagram或以電郵通知。

退回的商品必須完整,所有退貨商品必須以郵寄/順豐方式退回及客人需支付有關運費。

退款只限缺貨時適用,同時任何預訂款式均不設退訂。

petit zakkaya保留任何拒絕更換的權利。